KiBS Make the Difference at RAM Country Toyota
June 2008 was the auto industry’s worst sales month in 15 years*.
Despite this RAM Country Toyota, Del Rio, Texas set a new performance
record with the highest ever monthly new vehicles sales in it’s 11 year
history. This was a truly outstanding achievement, but one they are
getting used to at RAM Country Toyota as lately each month seems to be
better than the last.
What’s the secret of their success? According to Sales Manager Steven Christian much can be attributed directly to their use of Kyliptix Business Services (KiBS), productivity solutions for the small-to-medium business. Says Christian:
“With KiBS we have an unfair advantage. It’s like pro footballers playing a pee wee team, it’s just not fair”
The sales team uses KiBS to record, manage and maintain all interactions with customers and prospective customers. At the start of every day Christian has a one on one meeting with each of his 10 sales executives where they review the details of all aspects of their business. By having the information at their finger tips each meeting is over in 10 minutes and the sales team is a lot more efficient and productive.
Nick Khoury, owner of RAM Country recognizes the benefit of KiBS not only to his own business, but to the auto industry in general. “KiBS has done us a great deal of good” says Khoury “Auto retailers need KiBS in the most desperate way in order to become more efficient, reduce costs and most importantly increase sales. KiBS simply means owner loyalty and customer retention, which are a deficiency in the auto industry”
KiBS Helps the Best Get Better at Tiger Claw
Inc.com has ranked Tiger Claw Inc. #31 on its annual ranking of the top
100 fastest-growing consumer products companies in the United States
and #604 on its annual ranking of the 5,000 fastest-growing private
companies in the country. The list is the most comprehensive look at
the most important segment of the economy – America’s
independent-minded entrepreneurs. Taken as a whole, these companies
represent the backbone of the U.S. economy.
Tiger Claw was founded in 2001 with three employees. Revenue for that year was $15,000. Today, Tiger Claw has over 25 employees and $9.7 million in 2007 revenue, with a three-year sales growth of 542.2%. Its fasteners are sold in thousands of home centers and lumber yards nationwide.
By any measure Tiger Claw is a very successful business, but as Customer Service Manager Don Martel points out “We constantly need to be evolving and improving which is why we chose Kyliptix Business Services (KiBS)”
The sales and service teams use KiBS to manage all aspects of their business. As a result they operate more efficiently and are able to respond to any situation faster and with more ease than previously. In fact faster and easier is becoming something of a mantra at Tiger Claw.
As Martel puts it “KiBS helps us better serve our customers by putting customer and account information at our finger tips and providing us with great business tools to access and use the data. As a result we are better organized, can respond faster and easier to our customers and operate more efficiently and productively. The bottom line is our customers get better service and we increase our revenues”
KiBS Increases Customer Retention at Centergistic Solutions
For over thirty years, Centergistic Solutions and its approximately 100 staff have been serving the telecommunications and contact center industries with real time performance analytics software for contact centers. To date they boast more than 3,500 successful contact center implementations throughout the world.
Scott Davis is Vice President and Chief Customer Officer at Centergistic. One of his strategic tasks is to identify key markets and establish new messaging focused on delivering real-time Goal Achieving Metrics, specifically targeted to each individual within a call center. Such an initiative and the associated business solution not only affect marketing and sales, but the most precious commodity of all – the customer information database.
Initially the company was using SalesLogix for these tasks. Operations were smooth until the system crashed and all data was lost. Remarked Davis “After experiencing this internal server problem, we quickly determined we did not want to host our own solution any longer and began looking for a hosted model that could handle all of our business processes such as contact, document and account management and tracking. An important part of my job is to track customers by opportunity, type of equipment and software they are using with notes and history. Without access to this information, I was seriously handicapped,”
With little time to spare, Centergistic set out to replace the existing system with a hosted solution that was web-based, cost-effective, reliable, and simple to use and for this Davis and his team chose KiBS.
"KiBS represented exactly what we needed - a compelling price point, incredible service and response times, all in a reliable hosted web-enabled system,” commented Davis. “We have been impressed with the incredible service and response from Kyliptix. Already, we are able to say this is a mature tool and we are very happy to have it in place.”
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